I’ve seen our business go through some significant changes throughout my 37 years as O’Brien’s Managing Director, however one thing has always remained constant – our unstinting commitment to our customers. The needs of our clients have always been at the heart of our achievements: from the expansion of our services and development of new and exciting products, through to training our staff to be the best in the industry. Everything we do has the customer in mind and that’s why we can proudly say that 85% of our contracts are generated from repeat business.
This customer-centric philosophy has never been more important than in recent years. The industry has gone through some tough times and when many companies have been tightening their belts, we have continued to invest. In line with the overwhelming feedback that we have received from our clients, we’ve implemented unprecedented diversification strategies that have seen us expand to offer a wealth of new services, ranging from facilities management to the construction of Olympic-standard sports facilities.
I’m committed to ensuring that alongside our commercial aims we also prioritise being good corporate citizens and these values run throughout the company, in our people, procedures and attitudes. We take our responsibilities to the environment, our employees and the communities we work in very seriously. Over the past few years we have introduced a record number of initiatives to ensure that our business is as sustainable as possible and we also play a key role in helping our clients meet their own sustainability commitments – and take pride in doing so.
We have invested heavily in training at every level of the company, from apprentices through to directors, to ensure that our team is the best in the industry. I can honestly say that the team we have in place today is the strongest we’ve ever had, and that is something I’m very proud of.
We’ve come a long way since 1958. Back then our largest contracts were in the region of a few hundred pounds, whereas these days they’re in excess of £11 million. We will continue to grow and offer our clients an even stronger experience in the years to come. This is just the beginning and I look forward to the future with great excitement.